Questions

The pieces

What are HOLVENIA pieces made of?

316L stainless steel with 18K gold plating for every chain, clasp, ring and charm. Some pieces also carry freshwater cultured pearls. Materials are listed on every product page.

Is it solid gold? Are the pearls natural?

No. The gold is plating over stainless steel, and the pearls are freshwater cultured pearls. We say so on every page where it matters.

Are the pieces hypoallergenic or waterproof?

We cannot make that claim: we do not have test reports for hypoallergenic, nickel-free, waterproof or tarnish-free properties, so we do not use those words. Take your pieces off before swimming, the sauna and the shower, and stop wearing a piece if your skin becomes irritated. See Materials & care.

What is a “year pair”?

Each of our eight chains is made as an anklet for summer and as a boot chain for winter. A year pair is the anklet and the boot chain made from the same links. You can buy them together from the home page or each one on its own.

Sizes

Which anklet length do I need?

Measure around your ankle just above the ankle bone and add 2 cm for an easy fit. S is 21 cm, M is 23 cm and L is 25 cm, and every length has a 5 cm extender. The size guide has the full table, and the home page has a measuring tool that shows where the chain will sit.

Will a boot chain fit my boots?

Measure around your boot at the ankle while you wear it. Regular fits 26–33 cm, Wide fits 32–40 cm. Slim Chelsea boots are usually Regular; lace-up and padded boots are usually Wide.

Can I wear a boot chain as an anklet?

Boot chains are made to clip around a boot and are too large for a bare ankle. For bare skin, choose the anklet from the same chain.

Can I walk in barefoot sandals?

They are made for sand, grass, pool decks and smooth floors. They are not made for long walks or rough ground, where the chain can catch.

Prices, payment and delivery

Which currency will I pay in?

You pay in the currency of your delivery country: GBP for the UK, EUR for eurozone countries including Germany, DKK for Denmark, SEK for Sweden, NOK for Norway, CHF for Switzerland and USD for the United States. Choose your country with the “Ship to” selector at the top of the page; the delivery country you enter at checkout decides the currency.

Do you charge VAT, or will I pay duties?

We are not registered for VAT in the UK or the EU, so our prices for the UK, the EU, Norway and Switzerland contain no VAT. Parcels are shipped from outside your country’s customs territory, so import VAT, duties and carrier handling fees may be charged on delivery; these are paid by the recipient. In the United States, prices exclude sales tax; Utah sales tax is added at checkout for Utah addresses. Details are on the Delivery & duties page.

How do I pay?

The payment methods available for your order are shown at checkout. Payments are processed by PCI DSS compliant payment service providers; your card details never reach our servers. Payment is taken when you press “Place order and pay”.

Where do you deliver, and how long does it take?

To the United Kingdom, the eurozone countries, Denmark, Sweden, Norway, Switzerland and the United States. We prepare orders within 1–3 business days; delivery then usually takes 5–8 business days to the UK, 6–10 to the eurozone, Denmark and Sweden, 7–12 to Norway and Switzerland, and 5–9 to the United States. These are estimates. You receive a tracking link by email when your order leaves.

Do you have discount codes or sales?

No. Prices are the same for everyone and there are no discount codes at the moment.

Returns and help

Can I return a piece?

Yes, unworn pieces within 30 days of delivery. Customers in the EU, EEA, UK and Switzerland also have a 14-day right of withdrawal, which you can use online on the withdrawal page. See Returns & refunds.

The wrong size arrived on my ankle. What now?

Return it within 30 days and order the other length. If the anklet is only slightly too long, try closing the clasp on an earlier link of the extender first.

Who runs HOLVENIA?

HOLVENIA is a brand of FRENCH Clothing Inc, a corporation registered in the State of Utah, USA. Our full company details are on the Legal information page.

How do I contact you?

Email support@holvenia.com, call +1 (865) 214-1287 or use the contact form. We answer within two business days.